Cancellation Policy:

1. If a customer cancels a trip, a cancellation fee will be applied based on the following timeline:

• 60 days or more prior to departure: 10% of the total trip cost
• 30-59 days prior to departure: 25% of the total trip cost
• 15-29 days prior to departure: 50% of the total trip cost
• 0-14 days prior to departure: 100% of the total trip cost

2. Customers must provide written notice of cancellation via email or in writing.

3. The cancellation fee will be deducted from any payments made by the customer, and the remaining balance will be refunded.

Refund Policy:

1. If a customer cancels a trip and is eligible for a refund based on the cancellation policy, we will process the refund within 30 days of receiving the written notice of cancellation.

2. If a customer requests a refund for any reason other than cancellation (e.g. dissatisfaction with the trip), we will review the request on a case-by-case basis and may provide a partial refund, depending on the circumstances.

3. If we need to cancel a trip due to unforeseen circumstances (e.g. natural disasters, political unrest), we will provide a full refund to customers. Depend on Hotel and Airline Policy

4. We are not responsible for any additional expenses incurred by customers (e.g. airfare, hotel accommodations) in the event of trip cancellation, and we recommend that customers purchase travel insurance to protect themselves in such cases.

It is important to ensure that customers are aware of your cancellation and refund policy before booking a trip with your agency. You should include the policy on your website, in any marketing materials, and in the booking confirmation email sent to customers.